At Dr. Geetanjali Saxena (“Company,” “we,” “our,” or “us”), accessible from https://drgittanjalisaxena.com/, protecting the privacy and security of our visitors and customers is one of our highest priorities. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, submit forms, communicate with us, or interact with us through digital channels including WhatsApp.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal and non-personal information from users in a variety of ways, including when users:

  • Visit our website
  • Submit an enquiry form
  • Register for a service or event
  • Subscribe to newsletters or updates
  • Contact us through email, phone, WhatsApp, or social media
  • Participate in surveys, consultations, or promotions

The information collected may include:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Company or business name
  • Postal address
  • Information provided in contact forms
  • Messages and communication history
  • Any documents, attachments, or information voluntarily submitted

Technical Information

  • IP address
  • Browser type
  • Device information
  • Internet Service Provider (ISP)
  • Date and time of visits
  • Referring and exit pages
  • Website activity and usage patterns
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information collected for legitimate business purposes, including:

  • Providing, operating, and maintaining our website
  • Delivering services requested by users
  • Responding to enquiries and support requests
  • Scheduling appointments and consultations
  • Processing registrations and requests
  • Improving website functionality and user experience
  • Understanding visitor behaviour and website performance
  • Sending updates, service notifications, and confirmations
  • Providing customer support
  • Preventing fraud and unauthorized activities
  • Complying with legal obligations
  • Conducting marketing and promotional activities where permitted by law

WhatsApp Communication & User Consent

If you voluntarily provide your phone number through our website, forms, consultation requests, registrations, event sign-ups, social media channels, or any other communication medium, you expressly consent to receiving communications from us through WhatsApp, phone calls, SMS, email, or similar communication channels.

Such communications may include:

  • Customer support and assistance
  • Appointment confirmations and reminders
  • Service-related notifications
  • Consultation updates
  • Order or enquiry status updates
  • Educational content
  • Marketing and promotional messages
  • Business announcements and updates

By sharing your phone number with us, you acknowledge and agree to receive such communications from our organization.

Data Sharing with Third Parties

We do not sell, rent, or trade your personal information to third parties.

However, we may share information with trusted service providers and business partners who assist us in operating our website and providing services, including:

  • Website hosting providers
  • Cloud storage providers
  • CRM platforms
  • Email marketing platforms
  • Analytics providers
  • Customer support platforms
  • Payment processors
  • WhatsApp Business Solution Providers
  • Meta Platforms and related services
  • Legal, accounting, and compliance advisors

These service providers are permitted to use personal information only to perform services on our behalf and are required to maintain appropriate confidentiality and security standards.

WhatsApp Business Platform Disclosure

When you communicate with us through WhatsApp, certain information may be processed by WhatsApp, Meta Platforms, Inc., and authorized WhatsApp Business Solution Providers.

Your interactions through WhatsApp are also subject to WhatsApp’s Privacy Policy and Terms of Service. We encourage users to review these policies to understand how WhatsApp processes personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

  • Remember user preferences
  • Improve website functionality
  • Analyze visitor behaviour
  • Measure marketing effectiveness
  • Enhance website security

Users can modify browser settings to refuse or disable cookies. However, doing so may affect certain website functionalities.

Log Files

Like many websites, we use log files to record visitors when they access our website.

Information collected through log files may include:

  • IP addresses
  • Browser types
  • Internet Service Providers
  • Date and time stamps
  • Referring pages
  • Exit pages
  • Number of clicks

This information is used solely for website administration, analytics, trend analysis, and security monitoring.

Advertising and Analytics

We may use third-party advertising and analytics services to better understand website performance and improve marketing efforts.

These services may collect information through cookies, pixels, web beacons, and similar technologies.

Such third-party providers may process information in accordance with their own privacy policies.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Provide requested services
  • Maintain business records
  • Comply with legal, tax, regulatory, and contractual obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it is securely deleted, anonymized, or destroyed according to industry best practices.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we take commercially reasonable measures to protect information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update incomplete information
  • Request deletion of personal information
  • Restrict processing of information
  • Object to processing activities
  • Withdraw consent where applicable
  • Request data portability

To exercise any of these rights, please contact us using the details provided below.

Opt-Out and Unsubscribe

You may opt out of receiving promotional communications from us at any time.

You can opt out by:

  • Replying “STOP” or “UNSUBSCRIBE” to WhatsApp communications
  • Contacting us via email
  • Requesting removal from our marketing lists

Please note that even after opting out of promotional messages, we may continue sending essential service-related communications necessary to provide our services.

GDPR Data Protection Rights

If you are located in the European Economic Area (EEA), you are entitled to rights under the General Data Protection Regulation (GDPR), including:

  • Right of access
  • Right of rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability

Requests related to GDPR rights may be submitted through our contact information provided below.

CCPA Privacy Rights

California residents may have rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected
  • The right to request deletion of personal information
  • The right to request disclosure of information practices
  • The right to opt out of the sale of personal information

We do not sell personal information.

Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us immediately, and we will take appropriate steps to remove such information.

Compliance with Applicable Laws

We are committed to complying with all applicable privacy and data protection laws, including:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Applicable Indian data protection laws
  • Other applicable local privacy regulations
  • Meta’s WhatsApp Business Messaging Policies and Platform Requirements

We process personal information lawfully, fairly, transparently, and only for legitimate business purposes.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites separately.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of those changes.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Website: https://drgittanjalisaxena.com/

Email: geettanjali.thetahealing@gmail.com, astrotarothealer@gmail.com, drgittanjali@gmail.com

Phone: +91 9322127722 (India)